| Service model | SaaS multitenant · Enterprise Plus offers DoD on-prem option | SaaS multitenant · Enterprise-tier isolated deployment on request |
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| Data residency | Not publicly disclosed for standard tiers · Enterprise Plus DoD on-prem | US (primary) |
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| Tenant isolation | Logical multitenant · dedicated environments at higher tiers | Logical (row-level org scoping) |
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| Public API | Publicly disclosed on pricing page: 15 integrations + 386 automated tests · full API spec not published | REST + MCP (Model Context Protocol) tool graph · OpenAPI 3.0 |
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| SSO / SCIM | Available at higher tiers · specifics not publicly disclosed | SAML 2.0 · OIDC · SCIM 2.0 |
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| Audit-trail model | SHA-256 manifest + versioned edit history + sealed revision numbers · platform-internal · exportable | Evidence Graph · hash-chained per-event · Ed25519 signing · RFC 3161 external timestamp anchor · SDK-licensable |
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| Conversational AI assistant (chatbot) | Cleo AI Agent · reads evidence, drafts answers, recommends fixes · embedded in RealCISO workflow · shipped GA | APRI (AI-Powered Risk Intelligence) · everything Cleo does PLUS end-to-end questionnaire completion · board-pack PDFs · remediation issues opened in Linear with owners + ETAs · SOC 2 readiness summaries · vendor risk re-scoring · M&A data rooms · caller-entitlement scoped · every tool call recorded · observe-first · MCP endpoint (OAuth 2.1 + PKCE) for Claude / Cursor / custom agents |
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| Autonomous execution layer | Not offered · Cleo drafts, human executes | Trustworthy Autonomy (public beta 2026-07-07) · governed autonomous action · Level 1 agent governance proven in prod 2026-08-17 · published evaluation harness · trace format published |
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| Managed vCISO services delivered by vendor | No · vCISO Platform sold to MSPs / consultants (Consultant License + $42/client/mo) to deliver on top | Yes · vCISO Services + TPR Questionnaires + Compliance Kickstart + Quarterly Review + retainer, all on the same SKU |
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| Own compliance | Not publicly disclosed on pages fetched | SOC 2 Type II · ISO 27001 (in progress) · runs on itself |
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