All field notes

Field note · Incident study

L.A. Unified's Chatbot Collapsed. Nobody Can Prove What It Did With Student Data.

On March 20, 2024, the Los Angeles Unified School District launched an AI chatbot called Ed. Ed was built by AllHere Education, a Boston edtech company that had raised more than $12M in venture capital and would be named to Time’s World’s Top EdTech Companies of 2024 the following month. LAUSD is the nation’s second-largest school district. The contract with AllHere was five years, roughly $6M, and about half was paid before the product stopped shipping.

In April 2024, an AllHere senior director of software engineering named Chris Whiteley was laid off and went to LAUSD’s inspector general, LAUSD leadership, and California state education officials with four specific claims: Ed included students’ PII in every chatbot prompt whether relevant or not; that PII was passed to third-party LLM and analytics vendors; seven of every eight prompts were processed on offshore servers across seven countries (Japan, Sweden, UK, France, Switzerland, Australia, Canada); and those third parties were logging the prompts. In his own words: “The issue is we’re sending data overseas, we’re sending too much data, and then the data were being logged by third parties.” By June 14, LAUSD had taken Ed offline. By July, AllHere had furloughed most of its staff and was in Chapter 7. By September, the DOJ had served a grand jury subpoena on the Chapter 7 trustee. In November, AllHere’s CEO Joanna Smith-Griffin was arrested on federal securities-fraud, wire-fraud, and aggravated-identity-theft charges. In early 2026, the FBI raided LAUSD Superintendent Alberto Carvalho’s home and office, and the LAUSD board unanimously placed him on administrative leave. The federal investigations are ongoing as of this writing.

$6M5-year contract value, ~half paid before shutdown
~540KLAUSD student enrollment, second-largest US district
86 daysEd shipped to students before it was shut down
0Signed per-event records auditors can now sample
Update, 2026:LAUSD has not resumed the Ed chatbot. Smith-Griffin’s case is ongoing in the Southern District of New York with no public verdict. The FBI raid on Superintendent Carvalho in early 2026 has produced no public charging document; the warrants are sealed. Public reporting ties the action to the AllHere probe. LAUSD’s board vote to place him on administrative leave was unanimous. This field note is about what a records officer or an investigator can verify from Ed’s 86 days of live operation. The answer, in 2026, is still the same as it was in July 2024: not much. What is verifiable now is who has been charged and who has been raided, not what the chatbot did with a specific student’s data on a specific day.

The public timeline

Six dated events, in order. Every one is on the public record. What is not on the public record is the per-response data trail any of them would have wanted to sample.

01

2024-03-20 · Ed launches

LAUSD introduces Ed as a personalized-learning AI assistant for students and parents. Under the contract, student data is designated as the exclusive property of LAUSD, and AllHere agrees to delete a student’s covered information upon request. The launch is celebrated in press coverage. The mechanism by which either provision would be verified is not specified in public documentation.

Live to studentsContract provisions in placeNo public per-event trail
02

2024-04 · AllHere named Time top edtech

AllHere makes Time’s World’s Top EdTech Companies of 2024. The recognition rides on the LAUSD launch. Investor materials describe the platform as compliant with student-data expectations. The description does not include a signable evidence pattern; it is a claim, not a record.

Marketing claimNo underlying record
03

2024-04 · Chris Whiteley is laid off

AllHere lays off engineers as the company enters a cash squeeze. Chris Whiteley is one of them. Before and after his departure, he tells state and district officials that Ed’s handling of student records puts the data at risk of getting hacked. He warns AllHere leadership about violations of “best practices of privacy protection.” The reporting summary is public; the specific technical claims Whiteley cited are not.

Whistleblower reportNothing to verify against
04

2024-06-14 · LAUSD shuts Ed down

Ed is taken offline. Public statements point to AllHere’s inability to continue operating. The shutdown is 86 days after launch. In those 86 days, Ed responded to student and parent queries. The volume of responses, the retention of underlying records, and the disposition of any subprocessor logs are not documented in a public artifact.

Product retiredResponse history uncatalogued
05

2024-07 · AllHere furloughs most staff

AllHere furloughs most of its workforce. Chapter 7 bankruptcy follows. Personnel who might have reconstructed the operational history of Ed are no longer employed by anyone. Trade press coverage from EdSurge, EdWeek, and The 74 documents the collapse. Custody of the underlying data moves to a bankruptcy trustee.

Custody handoffInstitutional memory gone
06

2024-09 · DOJ grand jury subpoena to the Chapter 7 trustee

The Department of Justice serves a grand jury subpoena on the trustee managing AllHere’s liquidation. The FBI is investigating. The exact subject of the subpoena is not publicly named. What the trustee could produce in response is the state of the corporate systems as they existed at bankruptcy: business records, contracts, whatever operational logs were retained by whichever cloud provider had not yet purged them under standard 30-day retention.

Reconstruction from cold recordsNo signed evidence chain to sample
07

2024-11-19 · AllHere CEO arrested on federal fraud charges

Joanna Smith-Griffin is arrested in Raleigh, NC on an SDNY indictment charging securities fraud, wire fraud, and aggravated identity theft. The DOJ alleges she reported roughly $3.7M in revenue to investors when the actual prior-year revenue was approximately $11,000, and that she fabricated contracts with NYC DOE and Atlanta school districts to support the raise. The Ed contract and the reported financials that supported the company’s $12M venture round no longer align with what the government is charging. Whichever way the case resolves, the parallel line is now: the entity signing any AllHere records was, per the government, engaged in a securities fraud during the same period.

Signer credibility in questionParallel fraud case
08

2026-02 / 2026-03 · FBI raids LAUSD Superintendent Carvalho

The FBI raids Superintendent Alberto Carvalho’s home and office. LAUSD’s board unanimously places him on administrative leave. The warrants are sealed. Public reporting from EdSource and USC Annenberg ties the action to the AllHere probe. Nothing in the public record confirms specific allegations against Carvalho, but the district-side leadership accountability chain is now also under federal scrutiny. The reconstruction problem is no longer just about what the vendor did or did not preserve. It is also about which side of the buyer-vendor relationship, if either, can now credibly answer the underlying question.

Buyer-side accountability under investigationWarrants sealed

What no auditor has been able to reconstruct

Everyone reading Whiteley’s allegations two years later wants the same thing. The district records officer, the state privacy consortium, the FBI, the grand jury: they all want a per-response record of what Ed did with student data. They cannot get it. The reasons are documented in the collapse timeline above, but the specific gaps are worth listing:

  • Which student data fields Ed sent to which third-party model, per response, across 86 days of live operation.
  • Whether any AllHere subprocessor stored or trained on the data, per the terms of the subprocessor DPAs that governed at the time.
  • What consent basis was in effect when each response was produced, cohort by cohort.
  • Whether any teacher-review or parent-notification step fired between response generation and delivery.
  • What retention rules actually governed which stores, and whether those stores were purged, sold in bankruptcy, or still exist somewhere.
  • What backups AllHere held at the moment operations wound down, and whether the trustee inherited them intact.

Every one of those questions was answerable in real time by the operating system that ran Ed. None of them are answerable today. The record is not missing because AllHere is gone. The record is missing because it was never emitted in a form that could survive AllHere being gone.

The failure is not the whistleblower being wrong

Whiteley could be right, wrong, or partially right. It is not knowable from the outside, and the internal record that could resolve it does not exist. That is the failure the district, the state, the FBI, and the grand jury are all working around. Every one of them is doing an investigation that a signed per-event trail would have converted into a query.

The Illuminate Education breach in 2022 hit the same wall. The PowerSchool breach in 2024 hit the same wall. The FTC action against Amazon for COPPA-covered voice recordings in 2023 hit the same wall. In each case, the vendor could not produce a record of what actually happened to the data in the volume and cadence the regulator wanted, and the case turned partly on that record gap. The AllHere case is currently unfolding on the same pattern.

For a district onboarding an AI vendor in 2026-27, this is what the compliance officer is asking about. Not whether the vendor markets itself as private. Not whether the DPA has a data-property clause. Whether the vendor can produce a signed record of a specific response, on a specific date, involving a specific student, that the district can verify without relying on the vendor still being operational.

The reconstruction underway vs. the query it should have been

Two years in, the AllHere investigation is still doing archaeological work. What follows is the reconstruction that is actually happening right now, laid alongside the query that same complaint would have run against a signed event chain. Same complaint, same date, same student cohort. Two very different answers to “what did Ed actually do?”

The reconstruction actually underwaySigned: no
Apr 2024 · Whiteley’s allegations landNo per-response record exists to check them against. State and district officials note the concern; nothing to sample.
Jun 14, 2024 · LAUSD shuts Ed downCloud provider retention is typically 30 days. Response logs from April are already rolling off. Nobody snapshots them under legal hold before that happens.
Jul 2024 · AllHere furloughs staff, files Chapter 7The engineers who could have reconstructed the operational history are no longer employed by anyone. Institutional memory scatters with the workforce.
Sep 2024 · DOJ grand jury subpoena to the Chapter 7 trusteeThe trustee produces business records. There is no per-decision trail to hand over. The FBI reconstructs what it can from contracts and preserved cloud snapshots.
2026 · Investigation still openNeither confirmation nor refutation of Whiteley’s claims. The record needed does not exist.
The query a signed event chain would have runSigned: yes
Apr 2024 · Whiteley’s allegations landSigned per-response records for the specific behavior he cited are queried directly. Hours, not weeks.
Jun 14, 2024 · LAUSD shuts Ed downSigned records portable to LAUSD custody at shutdown. Not dependent on AllHere infrastructure being available.
Jul 2024 · AllHere furloughs staff, files Chapter 7Records survive the company. Their integrity does not require any AllHere employee still being reachable.
Sep 2024 · DOJ grand jury subpoenaAuditor queries signed records against Whiteley’s specific claims. Signatures verify without trusting the runtime that emitted them.
2026 · Complaint resolvedEither the records prove Whiteley right and the case moves faster, or they refute the specific claim and the scope narrows. Either way, the district has an answer for its board and for the parents.

The pattern property that matters is portability. Signed records survive the vendor in the same way a notarized document survives the notary’s office closing. That is what makes them useful under the exact conditions where investigators need them: after the vendor is gone. It is the same discipline we ran into when our own deploy agent hit a SEV-0 on April 30, which is when we started running per-event signing on our own agents (documented in the internal April 30 field note).

Where this leaves the market

For districts, the AllHere pattern changed vendor decisions. The RFP conversation now includes a specific question about how the vendor would produce a per-decision record if a parent complains, and how the vendor’s answer changes if the vendor is no longer operational. Districts that have been through Illuminate, PowerSchool, or the Amazon COPPA action already ask this. The rest are learning to.

For vendors, the pattern does not create new liability that was not already there. What it does is bound the scope of the discovery a district (or a regulator, or a plaintiff’s counsel) can run. Without signable records, the alleged behavior is the maximum plausible behavior, because nothing exists to counter the allegation. With signable records, the vendor can prove what did and did not happen at the response level, and the discovery scope narrows to what the records actually show. That is the argument for adoption. It is not that signing records is easier on the vendor; it is that not signing records concedes the plaintiff’s narrative by default.

The regulatory posture supports this direction too. The FTC has treated evidence gaps as findings on their own since the Illuminate action, and the state consortia (SDPC, California SB 820, New York Ed Law 2-d) have been moving toward per-vendor attestation records that mirror this discipline. Vendors that are ahead of the requirement do not face it as a compliance surprise. The framework districts are already building around is documented in the AI-in-the-classroom vendor responsibility framework.

Ed is the counterfactual. Eighty-six days of live operation, no per-response record of what it did, and two years later still no verified answer. The next AllHere-shaped vendor collapse is coming. Whether it plays out the same way is a decision every AI-touching edtech vendor is making right now, whether they are aware of making it or not.

Primary sources